tech@cognitivehsc.com

How to add a website in browser’s Trusted Sites in Windows OS 
 
Add specific websites to your browser’s list of Trusted Sites or Exceptions to enable advanced functionality while maintaining a high level of security for general web browsing.

In order to avoid security warnings and other errors when using these and other applications, add them to your browser’s list of Trusted Sites / Exceptions. Follow the steps appropriate for your web browser.

Google Chrome

Click the 3 horizontal lines icon on the far right of the Address bar.
Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
Click on Change proxy settings.
Click the Security tab > Trusted Sites icon, then click Sites.
Enter the URL of your Trusted Site (patientclick.com) , then click Add.
Click Close > OK.

How to allow firewall exceptions in Windows

When you have a firewall active on your Windows 10 laptop, you can allow certain programs to communicate through that firewall. For example, you might want to allow live apps such as Weather or Video to send information or content to your computer.

In the Start menu click Settings, and then enter Firewall in the Find a Setting search box.

Click Windows Firewall in the search results. In the resulting Windows Firewall window, click Allow an App or Feature through Windows Firewall.

In the Allowed Apps window that appears, click the Change Settings button, and then select the check box for apps on your computer that you want to allow to communicate over the Internet without being stopped by Firewall.

Click the Private and Public check box to narrow down whether you want just networks that are secure to allow this communication, or also public and nonsecure networks to do so.

Click OK and then click the Close button to close the Windows Firewall window.





How to get into your Patient Portal 

Computer users PLEASE USE CHROME OR FIREFOX AS YOUR WEB BROWSER. You can download Chrome for Apple
here. Windows users download Chrome here.  Make sure that you allow the camera and microphone in your browser are allowed or when asked!


















Go to Cognitivehsc.com from there you should see a big green button that will redirect you to the patient portal website you will then log in with the User and password provided to you via email. Once logged in you will have multiple sections to choose from you will want to go to Virtual Visit from there you will see your appointment time to the right of it there will be an option that says join now, that will then start your video session with your provider.

Android users - Start by going to the Play Store and search for the app called PatientConnect By PatienClick (or click link) here.






Patientconnect ( all one word ) it will look like this icon shown. Once downloaded you will launch the app from there and make sure to allow the camera and microphone and you will log in with the user and password provided to you via email, Once logged on there will be a menu of options you will click on Virtual visit, You will then be redirected into a screen that will show your appointment time and will have a phone logo you will click that to enter and start your session.


Apple users - Start by going into the app store and search PatientConnect By PatientClick (or click link) here.






( PatientConnect and Patientclick are all one word ) it will look like this icon shown. Once downloaded you will launch the app from there and make sure to allow the camera and microphone and you will log in with the user and password provided to you via email, Once logged on there will be a menu of options you will click on Virtual visit, You will then be redirected into a screen that will show your appointment time and will have a phone logo you will click that to enter and start your session.